Salesforce Consulting
Sales Cloud
Gain complete visibility into your customers, empowering your team to build trust and close deals throughout the customer lifecycle. Leverage real-time intelligence and advanced tools to manage accounts, opportunities, and leads effectively. Set up customized reports and dashboards that provide a real-time view of your organization’s performance, enabling deeper insights into your pipeline, enhanced forecast accuracy, and data-driven decision-making aligned with your strategic goals.
Service Cloud
Deliver exceptional customer service across all channels with Salesforce Service Cloud. Implement case management, advanced AI, and intelligent automation to equip your team with the tools needed to respond quickly and efficiently to customer concerns. Whether through phone, email, chat, or social media, ensure your service is secure, reliable, and tailored to meet client needs, offering a 360-degree view that enhances the overall customer experience.
Marketing Cloud
Harness the power of real-time data to deliver personalized, targeted communications to your stakeholders. Capture and unify customer data across all channels for a comprehensive view that drives intelligent targeting and engagement. Whether managing email campaigns, digital ads, or cross-channel initiatives, optimize your marketing efforts with tools that analyze and adjust campaigns in real-time, maximizing your return on investment.
Experience Cloud
Create customized portals and digital experiences that resonate with your audience using Salesforce Experience Cloud. Connect directly with partners to accelerate sales and drive business growth through enhanced digital engagement. Manage client interactions with real-time, customizable dashboards, and implement data-driven decision-making processes that ensure accountability, transparency, and brand alignment across your organization.
Data Cloud
Unify and consolidate your data into a single platform to enhance customer relationships, streamline operations, and drive growth. Achieve a comprehensive 360-degree view of each client, integrating data from past interactions, device preferences, and more. Deliver unmatched personalization by leveraging advanced AI tools like Einstein GPT, allowing you to anticipate customer needs, optimize marketing campaigns, and boost organizational efficiency.
Lightning Cloud
Empower your team to simplify processes, increase productivity, and gain critical insights through data analytics with Salesforce Lightning Cloud. Visualize KPIs and scale operations confidently with clear data insights and AI-driven predictions. Enhance the user experience across all devices, build no-code workflows, and deploy custom Lightning Components to meet your organization’s specific needs, ensuring effective and efficient operations.
Our Services
Getting the most out of Salesforce starts with the right implementation partner. With Quantica Technologies, you get a team of experienced consultants and developers to support and guide you to the results you are looking for.
Discovery
Analysis of operational processes and challenges, requirements definition, business processes identification, and solution integration.
Innovation and custom development
Extend usability and functionality, on web and mobile, into custom solutions to address, securely and at scale common pain points and reduce licensing costs
Business Process Automation
Business process summary and scope review, cost-benefit analysis, solution roadmap including process simplification and automation
Implementation
Deployment of Salesforce enterprise level solution including system architecture, automated processes, configuration, workflows, analytics and reporting
Integration
Integrate Salesforce with legacy systems, cloud, and other SaaS applications for a fraction of the cost of traditional integration projects using APIs, ETLs, connectors or off the shelf solutions.
Managed services and support
Optimize your investment by relying on our managed services and support, onshore and offshore, including administration and maintenance, training and change management
Need a Salesforce integration?
We help reduce cost and effort for our customers to migrate data to or integrate Salesforce data with other on-premise and cloud-based applications by building integrations relying on APIs and connectors on Salesforce.com platform, to simplify and fully automate processes across your corporate applications. Learn more…
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Our Clients
Salesforce Service Cloud to support IDB Staff Association (SA) to conduct elections under full confidentiality, security and transparency while following a flexible set of rules that match its current needs and bylaws. Allow members to vote and view election results |
Salesforce Service Cloud and Communities to support the digital transformation of OPM´s Combined Federal Campaign (CFC) and to track individual pledges and advanced analytics from millions of US Federal Retirees to over 10,000 charities across the USA |
Expand and enhance Salesforce Service Cloud for IFC Bonds Management including overall processes, currency management and rates conversions – under the IFC Funding team |
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Corporate planning and strategy Salesforce solution across 80 countries for United Nations Development Programme (UNDP) including Partner Intelligence and Opportunity Management. Salesforce Stars Case Management Solution on Service Cloud for the Automation of Bureaus Requests SharePoint Document Storage, Azure Data Warehouse |
 Service Cloud solution to support International Organization for Migration (IOM) corporate planning. Conduct fit/gap analysis, define requirements and estimates for a full implementation |
 Expertise and technical support to AIPAC fundraising and event logistics operations by building dashboards solutions on the Einstein Analytics Cloud |
Salesforce capabilities
As an implementation partner of Salesforce, we’re committed to enhancing your organization’s Salesforce.com CRM effectiveness by offering certified consultants on a full array of implementation solutions including:
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